Customer Advocacy

Wipro Infotech - A customer-centric organization, has a dedicated team called Customer Advocacy to address any unforeseen challenges. Their objective is to enhance the customer experience for our customers at Wipro Infotech.

A two-pronged approach of proactive and reactive management is followed. C-sat surveys are used to identify proactive actions and enhance customer satisfaction. Customer escalations received by Customer Advocacy are worked on with alacrity and driven to closure, to form part of reactive management.

PITSTOP, the package used to document all the escalations received by Customer Advocacy, not only drives for closing the escalation, it also drives for Root Cause Analysis and Process Enhancement with respective stakeholders.

For concerns related to dissatisfactory service or product quality issues from Wipro Infotech, please fill the below form please fill up the form below.

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