| When your business growth and service delivery models depend on the stability of your IT infrastructure and the information that resides within, can you afford the risk of downtime or failure? Yet rapid technological advances and high operational expenditure in managing this infrastructure can prove costly for your organisation.
At Wipro Infotech, we help you respond to this turbulent business landscape by offering you powerful outsourcing solutions that help leverage your IT Infrastructure to gain competitive advantage. Our comprehensive experience and consummate knowledge of this space helps you increase operational efficiencies while ensuring constant availability and optimum performance of your IT infrastructure.
Our availability services ensure your IT infrastructure is up and running all the time and unforeseen breakdowns are addressed in the shortest possible time frame. Our technology assistance is extended to your business through customer interfaces that can address any IT infrastructure problems. These include:
 |
24x7 toll-free contact centre: Our proactive 24x7 contact centre logs your call and directs you to technical assistance. |
|
SimpleConnect: SimpleConnect is a multilingual telephonic technical helpdesk where our technical representative provides support and directions to resolve all your IT infrastructure problems. |
|
ExpertConnect: IT infrastructure issues that require direct technical intervention are addressed by ExpertConnect - an online technical support mechanism used by our experts to resolve the problem in real-time. |
|
Field support: Our multi-technology expertise helps us deliver the necessary on-site support. With wide access across locations, we provide quick response to any IT infrastructure issues you may have. Our robust logistics network also ensures that any spare part requirements are met in the shortest possible time. |
|
With a strong skill focus on training and development across the latest technologies, Wipro Infotech is geared to meet any of your IT infrastructure requirements through certified skills and processes. This includes:
|
Customised SLA's for mission critical operations |
|
Quality processes viz. Six Sigma for process improvement |
|
Access to a structured knowledge base effectively leveraging over two decades of customer service |
|
Skill matrix includes Sun certified professionals, CCIE Cisco certified professionals, IBM trained specialists, Avaya, HP, NetApp, EMC, Citrix, Micromuse, CA, Hitachi and Nortel trained and certified engineers |
|
Ensuring the high availability of your IT infrastructure, we provide spares support through our warehouses located strategically across the country. We provide timely delivery of spares after analysing your IT infrastructure requirements. Our logistics management includes the latest technology updates and stock necessary spares accordingly. In addition, our principle alliances with best in class technology providers give you innovative and flexible solutions that are in line with the latest technologies. At Wipro Infotech we are driven by a strong commitment to our customers. This customer centric approach is reflected through our dedicated team under the banner of Customer Advocacy who work towards enhancing your business experience across functions. C-SAT surveys, Quality of Service programmes and customer specific dashboards are used to proactively identify actions to enhance customer satisfaction. Customer escalations received by Customer Advocacy are promptly worked upon and tracked to closure to form part of reactive management by leveraging on the PITSTOP tool. This acts as a driver to resolve customer complaints with speed and precision and cutting functional barriers. For concerns beyond the escalation matrix, you can e-mail us at customer.advocacy@wipro.com
Addressing IT infrastructure requirements in a heterogeneous environment, Wipro Infotech leverages over two decades of experience and expertise through dedicated teams specialised in providing:
Alliances
|