Our platform integration services include system integration, virtualization services that allow for administration of IT resources easily, cross-platform migration and internetworking consultancy, and deployment services for messaging solutions. Wipro Infotech experience in this field extends to various messaging/GroupWare platforms like Microsoft Exchange, Netscape and Lotus Notes technology. Our services in platform integration include:

	Server consolidation
	Disaster recovery planning
	Capacity planning
	Messaging/GroupWare

Ensuring the seamless flow of information across your business, our network integration practice is geared to meet the everyday information flow demands. Our quality service in this space helps prevent network downtime and provides a secure environment for your voice and data infrastructure to operate. Our Network integration practice includes:

	Voice over IP practice: We deliver large and complex IP telephony solutions and are one of the biggest users of Cisco's IP telephone technology with an install based of more than 4500 phones. We provide: IP telephony pre-deployment assessment Design and deployment of converged solution involving IP Telephony/VoIP Migration of existing voice infrastructure to IP telephony/VoIP environment Design and deployment of unified communications solution IP telephony application development and integration Deployment of IP telephony management platform Proactive network auditing of existing IP telephony network
	Wide area networking (WAN): We have some of the world's largest WAN deployment using superior project management capabilities. We provide: Design and deployment of enterprise WAN WAN Audit - Network architectural assessment, network performance assessment
	Security: We have a full-fledged security practice that assists you in all aspects of your IT network security. We provide: Security policy consulting Security deployment services Security audit services Security certification services

Our keen understanding of various storage technologies as well as hardware, software and networking technologies gives us a valuable insight while delivering storage integration-(SAN & NAS) solutions. Issues of data archiving and increased compliance regulations demand that enterprises properly secure and access their electronic communications. Coupled with this are issues related to server limitations and the archival problems that arise from mailbox management. We offer scalable storage integration solutions that help you adhere to compliance issues while leveraging existing email investments. You can ensure that that your enterprise lowers operational costs while mitigating risk.

Our extensive integration skills are backed by a strong IT infrastructure lifecycle that helps plan, build, manage and sustain your information infrastructure.

The security of your systems and networks needs to keep pace with your business initiatives. In these days of online security threats and breaches, there needs to be a balance between access and security and control of the IT environment. Complying with established security policies like BS7799 and COBIT we design, integrate, deploy and test applications to ensure that no breach can occur during any transaction or the functioning of your business applications.

Our system integration team provides a layered security approach that addresses the infrastructure as a whole. Our security services cover the following:

	Servers and desktop
	Remote access
	Strong authentication
	Web content filtering
	Encryption
	Network admission control

Our security service extends to identity management comprising processes and technologies that provide secure access across your enterprise. We offer identity management/single sign on solutions that help provide improved security by allowing real-time permissioning and user management. Our security services include:

	Implementation and integration services
	Role based access control
	Design and profiling
	Solution architecture

Business growth has fuelled the need for optimally managed IT infrastructure that would increase efficiency and ROI while reducing administration overheads. Following this change, our system integration team has initiated enterprise management services (EMS) through rich partnerships with CA, HP, IBM, BMC and Citrix. Our EMS services include project management, consultancy, implementation and integration, audit and support services.

Our professionals have to their credit a good implementation share from all leading EMS vendors. We have completed BMC solution implementations and have undertaken a large number of HP Open View engagements in India, the Middle East and Asia-Pacific. Our CA Unicentre implementation practice is robust and we are an IBM partner (Advanced Level) for software solutions globally. As an IBM partner, we have years of experience of working together in implementing mission critical and time-bound products and solutions for large businesses. We have a rich pool of experienced consultants who are trained in IBM's EMS product Tivoli.

In today's environment, the most challenging task for businesses is balancing customer satisfaction with revenue targets and customer service costs. More and more customers are expecting first time resolution when they interact with contact centers without lengthy wait times and transfers. Organisations may invest in the best of the technology and adopt best of the processes, but the two need to be tightly and intelligently interwoven to delivery customer satisfaction.

Wipro Infotech offers specialised contact center services that help organisations optimise investments and draw maximum efficiency from contact center technology platforms. Our contact center integration services include:

	Strategic consulting and contact center design
	Integration and application development on IVR/CTI
	Application support and maintenance
	Audit and re-engineering

Our services enable tight integration between the technology platform and backend systems to draw relevant data to be provided to the contact centre agent to meet customer query/complaints. IVR/ CTI integrations enable easy-to-access call flow with security of organisation data.

Our capabilities extend to building IT infrastructure layers for data centres. With stringent program management methodologies and world-class tools we help make your data centre agile and enhance performance by proactively monitoring, forecasting and integrating IT resources including database, storage, network, servers, OS, security and applications.

Our data centre integration practice extends to Internet data centres, Internet service providers, management service providers, application service providers and enterprise data centres.

Today, access to information is the key to survival. Interrupted access to data or data losses could financially impact an organisation, and in some cases, leave it no room to recover. This could mean loss of business, loss of customers and worst of all, going out of business. Helping you avoid these issues in your day-to-day working and ensuring smooth flow of business processes, Wipro Infotech provides the following business continuity planning (BCP) and disaster recovery (DR) services:

	BCP consulting services: Business Continuity Planning ensures the continuity of business processes including services to customers when confronted with natural and manmade disasters. Planning ahead helps mitigate personal, operational, revenue, liability and most importantly, goodwill risk. With the growing importance of certifications like ISO27001, BS7799 and compliance with stringent regulatory norms like BASEL and SOX, Business Continuity Planning is no longer an option. It's a necessity. Our approach to IT results in cost effective Business Continuance strategies.
	Disaster recovery consulting and implementation services: Unlike BCP which is holistic to business, DRP is specific to Information Systems. Wipro's global presence and expertise helps your organisation adopt the best practices in the field of BCP and DRP. We not only bring you fiscally prudent and technically sound vendor agnostic solutions, but make sure that our expertise in all layers of disaster recovery viz. network, application, database and hardware, adds value to your business.
	BCP and DR assessment services: Assessment services from Wipro help customers refresh or review their existing BCP and DRP measures for design, completeness and overall adequacy.

The rapidly growing retail industry is built upon various processes and infrastructure networks to ensure the smooth operation of business. At Wipro Infotech, we possess the knowledge of retail processes and the technology required to drive business in this sector. Integrating the latest retail systems with back office applications we deliver a totally integrated package that suitably addresses the retail challenges.

We integrate Point-of-Sale (POS) systems with existing applications and develop integration plans for your business expansion process. This helps you achieve better product availability, faster replenishment cycles along with cost reductions. We follow retail technology standards across every project we undertake in this segment.

Our understanding and expertise of the industry extends to retail disciplines including merchandising, planning, optimisation, analytics, store operations, RFID, supply chain and enterprise application integration.

The growing telecom industry has created a rapid requirement for services reflecting the latest technology updates. As the largest telecom software company in India (Voice & Data magazine) Wipro Infotech offers an integrated IT service for this domain that includes the following:

	Supply, design, installation and after sales support of IT Infrastructure consisting of networking, server, storage, security, contact centre etc. of telecom service providers
	Supply, installation and after sales support of telecom application in the area of BSS and OSS for telecom service providers
	Deployment, roll out and end to end system integration of products and software in complex telecom domain
	Management of telecom network, IT infrastructure and applications (onsite and remote)
	Outsourcing of service provider network
	Product engineering, testing and consulting services

With over two decades of experience in the telecom domain, we have worked with top global communication service providers, consistently delivering enhanced customer satisfaction.